Privacy Policy

RESTORE Property Care ("RESTORE", "we", "us", "our") is a cleaning and property-care business operating across Staffordshire, Stoke-on-Trent, the Staffordshire Moorlands, the Peak District, Cheshire, Derbyshire and surrounding areas.

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data protection enquiries, please contact us at [email protected].

We may collect and process the following personal data:

— Contact information: your name, telephone number, email address and postal address.

— Property information: the address and details of the property to be cleaned.

— Service history: records of services provided, quotations issued and correspondence.

— Financial information: invoicing and payment records (we do not store card details).

— Special category data: where relevant to welfare or sensitive clean services, we may hold information about health or personal circumstances, shared with your consent and held in strict confidence.

We use your personal data to:

— Provide and manage the cleaning and property-care services you have requested.

— Prepare and issue quotations and invoices.

— Communicate with you about your bookings, including confirmations, reminders and follow-ups.

— Respond to enquiries and complaints.

— Meet our legal and regulatory obligations.

We do not use your personal data for marketing purposes without your explicit consent.

We process your personal data on the following legal bases:

— Contract: processing is necessary to perform the services you have requested or to take steps prior to entering into a contract.

— Legitimate interests: processing is necessary for our legitimate business interests, such as maintaining service records and managing our business, where these interests are not overridden by your rights.

— Legal obligation: processing is necessary to comply with a legal obligation.

— Consent: where you have given explicit consent, for example to receive marketing communications.

We do not sell, rent or trade your personal data to third parties.

We may share your information with trusted third parties where necessary to deliver our services, including:

— Our insurance provider, where a claim is made.

— Professional advisers such as accountants or solicitors, where required.

— Regulatory authorities, where we are legally required to do so.

Any third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Client records, including service history and invoicing records, are typically retained for six years in accordance with HMRC requirements.

Enquiry and quotation records where no service was subsequently provided are retained for up to 12 months.

Special category data relating to welfare and sensitive cleans is retained only for as long as is necessary and is handled with the highest level of care and discretion.

Under UK GDPR, you have the following rights in relation to your personal data:

— The right to access the personal data we hold about you.

— The right to rectification of inaccurate or incomplete data.

— The right to erasure ("the right to be forgotten"), subject to our legal obligations.

— The right to restrict processing in certain circumstances.

— The right to data portability.

— The right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

Access to client data is restricted to those who need it to carry out their role within RESTORE Property Care.

Where keys or access codes are held on your behalf, these are stored securely and separately from any identifying property information.

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website.

This Privacy Policy was last updated in August 2026.